Our Philosophy Lives in Everything We Do
the Life Value Presenter
Creating delight beyond your expectations
Our customers visit our physical stores not only to satisfy their immediate needs but also to find something that arouses their anticipation and imagination. They want to find something, touch something, that will sparkle joy in their hearts. LUMINE's mission is to offer such things and go even deeper to excavate hidden desires and aspirations. As the Life Value Presenter, we are experts at guiding our customers to the most suitable path, with the aim of helping them discover and realize their potential. LUMINE's goal is to meet and surpass the customers' expectation, as their life partner, with the aim of bringing joy and excitement to their lives.
VISION & MISSION & VALUE
LUMINE has a vision, mission, and value for realizing its corporate ideal. With a mission to “create and propose life values,” we have set a vision to “generate delight for people living in the 21st century” and established “LUMINE-SPIRAL” as guidelines for materializing such values.
Our future image &
Generate delight for people living in the 21st century.
Our identity &
Always be the Life Value Presenter who can delight customers by meeting/surpassing their expectations.
What is LUMINE-SPIRAL?
“LUMINE-SPIRAL” is an acronym for LUMINE'S set of action guidelines for the quality of the value that LUMINE promises its customers, and the image of the future it aims to realize. By realizing these aims, LUMINE will continue to be “the Life Value Presenter” that creates joy for living in the 21st century. LUMINE is able to keep growing with strength and resilience when LUMINE-SPIRAL is fully understood and practiced by all LUMINE employees and stores, as well as by all its business partners and affiliates.
- Sophistication To be sophisticated
- Partnership To be chosen by customers
- Identity To be unique and have class
- Responsibility To be accountable as well as create comfort
- Advance To propose the next lifestyle
- LUMINE the Life Value Presenter